Thank you Quicken Technical Support!
Dec. 31st, 2007 02:48 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
yesthattom3 hours on the phone with Intuit support and my Quicken problem is solved! w00t!
You read that correctly. THREE hours. After Vanguard couldn't help me and told me to call Intuit, I knew this wasn't going to be easy. The symptom was that I couldn't use OneStep with all of my accounts, but it worked with others. Ugh. I think I disabled and re-enabled them zillions of times.
The problem ended up being a data corruption problem so deep that "Super Verify" couldn't fix it.
If anyone reading this LJ works for Intuit, I'd be willing to donate a backup copy of my file if I knew they would use it to figure out the problem. I'd gladly work with them to sort it out.
Oh, and before folks ask: Yes, the support engineer was in India, I never got angry, he had huge amounts of patience, and at the end of the phone call I thanked him for taking so much time to work this out and come up with a solution. We wished each other happy New Years, though I knew his wasn't tonight.
You read that correctly. THREE hours. After Vanguard couldn't help me and told me to call Intuit, I knew this wasn't going to be easy. The symptom was that I couldn't use OneStep with all of my accounts, but it worked with others. Ugh. I think I disabled and re-enabled them zillions of times.
The problem ended up being a data corruption problem so deep that "Super Verify" couldn't fix it.
If anyone reading this LJ works for Intuit, I'd be willing to donate a backup copy of my file if I knew they would use it to figure out the problem. I'd gladly work with them to sort it out.
Oh, and before folks ask: Yes, the support engineer was in India, I never got angry, he had huge amounts of patience, and at the end of the phone call I thanked him for taking so much time to work this out and come up with a solution. We wished each other happy New Years, though I knew his wasn't tonight.
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no subject
Date: 2007-12-31 09:22 pm (UTC)Glad you got it resolved though!
no subject
Date: 2007-12-31 10:21 pm (UTC)no subject
Date: 2008-01-01 01:53 pm (UTC)A three hour call wouldn't necessarily annoy me if I knew that there was some attempt at progress being made. I usually determine that from the actions that the tech support guy makes, and what he has you do in return. I've had bad calls that were productive, and I've had bad calls where I wanted to strangle the guy.
no subject
Date: 2008-01-01 03:41 pm (UTC)no subject
Date: 2008-01-01 05:21 pm (UTC)